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Illustration by Alex Castro / The Verge
http://brain.sg/article/facebook-built-a-chatbot-to-help-employees-deflect-criticism-over-the-holidays-344035
Brain - Facebook built a chatbot to help employees deflect criticism over the holidays
Key Highlights

The company's public relations team built an artificial intelligence-powered chatbot to help its employees deflect criticism from family members over the holidays

The tool helps walk employees through tough conversations

The barrage of bad press has made it more difficult for Facebook to recruit new employees and resulted in an uptick in employees asking former colleagues or fellow industry employees about outside job prospects, CNBC has reported

The topic of morale among employees has also been a repeated concern over the last few years

Facebook's answer to this scenario, appears to be a technical one in the form an AI chatbot

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